Pricing & Funding Information

NDIS Pricing

We know how important it is for you to get the most from your NDIS package while receiving high-quality services. As a Registered Provider, CPL adheres to the price limits and conditions set by the current NDIS Pricing Arrangement and Price limits.

Pricing updates – effective 1 October 2024

Starting in October 2024, price limits for all NDIS supports delivered by disability support workers will increase by 3.19%. This adjustment reflects the Fair Work Commission's decision to raise minimum wages and superannuation, ensuring that providers can fairly compensate their workers.

The NDIA has advised that NDIS participants' plans will be adjusted in July 2024, with funding balances as of 30 June 2024 indexed to account for these pricing changes.
 

For more information, you can access the updated NDIS Pricing Arrangements and Price Limits and the NDIS Support Catalogue below.

• NDIS Pricing Arrangements and Price Limits
• NDIS Support Catalogue

Our Price Promise is to never charge an individual more than the NDIS Price Limits. The NDIA reviews the NDIS Pricing Arrangements regularly and sets price limits that reflect wage inflation, market trends and ensure the NDIS remains sustainable.

Short Notice Cancellations 

This policy applies to CPL services such as Support at Home, Support in the Community, and Short Term Accommodation. If a short notice cancellation (or no-show) occurs, CPL is entitled to claim 100% of the agreed fee from the participant’s plan, as per the NDIS Pricing Arrangements and the service agreement with the participant.

A cancellation is considered short notice if the participant:

• Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place within a reasonable time when the provider is traveling to deliver the support; or
• Gives less than seven (7) clear days’ notice for a support.

Programs of Support Cancellations

This policy applies to Supported Independent Living (SIL), Supports in Employment, Supports in Centres, and Access Arts. For these programs, providers can claim against the plans of all participants who agreed to attend, regardless of attendance, as long as the provider had the capacity to deliver the support. These programs are not subject to short notice cancellation rules.

Programs of Support Criteria:

• The program duration is no longer than 6 months (unless specifically allowed under NDIS Pricing Arrangements).
• Participants can exit the program without cost, subject to a notice period of no more than two (2) weeks.
• Providers and participants can agree to a new program of support at any time.
• Providers must enter into an agreement with each participant, outlining the program details, including length, exit rules, and intended outcomes, consistent with NDIS Pricing Arrangements.
• Providers cannot pre-claim for programs of support; each support instance must be delivered before claiming.
   

Temporary Transformation Payment (TTP)

The Temporary Transformation Payment (TTP) has ceased from 1 July 2024. All services that were previously quoted at TTP rates have been adjusted to the non-TTP rates for services delivered from 1st July.

If you have any questions, please contact the following:

• For questions about NDIS pricing, price increases, adjustments to your plan to allow for the price increases or TTP – National Disability Insurance Agency, 1800 800 110
• For questions about CPL’s pricing - 1800 275 753

Other options

Fee for Service

If you are not eligible for NDIS funding or wish to access a service or support that's not covered in your plan, you can pay for CPL's services directly with cash, debit or credit card. If you wish to use BPay, you will be issued with an invoice.

CDMP (Chronic Disease Management Plan)

The Chronic Disease Management Plan offers people with a chronic medical condition access to Medicare benefits to cover allied health services, which help manage their condition.

For more info, please visit the Services Australia page on CDMP here.

Department of Human Services

The Department of Human Services delivers payments and services to help people who have an illness, injury or a disability. There is also support to assist their families or carers.

For more info, please visit the Department's website here.

Companion card

The Companion Card is available for people with disability who require lifelong attendant care support in order to participate in community activities and events. This card can help cover the costs of getting out and about with the support of a companion.

For more info, please visit here. 

Disability Support Pension

This pension payment provides support for people between 16 and pension age who have a permanent physical, intellectual or psychiatric condition that stops them from working. Enquiries should be directed to Services Australia.
 

Home Care Package 

CPL’s In Home Care services provide personalised health, wellbeing and support services to help older Australians stay living at home for longer. The fees apply to clients receiving a Home Care Package from the Australian Government and does not include the Commonwealth Home Support Programme funding fees.

For more info, please visit here.
 

Commonwealth Home Support Programme

Funded by the Australian Government, the Commonwealth Home Support Programme (CHSP) provides a range of entry-level aged care services for older people who need assistance to keep living independently at home and in their community.


If you are generally able to manage but just need some help with daily tasks to continue living at home, CHSP services may be right for you. These services might also be suitable if you have had a setback and need support for just a short period of time to help you get back on your feet.

For more info, please visit here.